Shipping & Returns

FREE SHIPPING OVER $100

Dear Joie offers local pickup in the Calgary area. We offer two locations, SE Calgary or at Tigerstedt Flea on 918 Centre Street, select 'Pick-up' upon checkout and we will contact you when your order is ready and where you'd like to pick up!

Orders are dispatched within 3-5 business days, and 7-14 business days for custom or wholesale orders. Please allow 2-10 business days for CAN delivery. International orders are approximately 7-14 business days but can take longer.ย 

All orders are shipped Canada Post, expedited mail + tracking, with insurance up to $100. Unless in an event where CanadaPost is behind on deliveries, then we will automatically ship via FedEx, UPS, or Purolator.ย  If you prefer another carrier or priority shipping, please contact us, and we will accommodate your request. Dear Joie cannot accept responsibility for parcels lost in transit.ย 

NOTICE 12/2020: Until further notice, all shipments will be made with a courier companyย due to extreme delays with CanadaPost unless your shipping address is a PO Box.ย 

Payment of any duties and import taxes is the responsibility of the recipient, which is collected upon delivery.ย 

Please plan and allow enough time for delivery. Dear Joie is not responsible for any items arriving late, as shipping times may vary and can be longer due to customs and unforeseen events.ย 

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RETURNS

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Dear Joie will accept returns on all products within 14 days of you receiving your item. Should you be unsatisfied with your Dear Joie purchase, please email info@dearjoie.com to initiate your return and receive direction on the next steps. Returned products should be in the same condition as received and in its original packaging.

If an item is bought on sale, and returned, we will only be able to offer store credit. A refund of your product will appear within 15-20 business days, after our location has processed your shipment. Please note that at this time, the customer is responsible for the cost of shipping back the product to our studio in Calgary, AB. The customer is also responsible for any duties, customs or taxes involved with this shipment.

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